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Hospitals Think like a supermarket

Think like a supermarket

Healthcare institutions that do not work on improvement will have to pay for it

If patients rate your healthcare an 8+, chances are that they will recommend you to others. If that’s a 7-, you could lose potential patients instead. Which is why it’s important to work on improvement at all times. Why is the supermarket open every day at 8 a.m. on the dot while an OR casually opens 15 minutes later than planned?

Read: If you don’t work on improvement, you’ll have to pay for it.

Paul Arakelian

Paul Arakelian

Management consultant with a deep understanding of the healthcare industry who builds on sustained improvement in organizations

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