Mooiland is one of the 20 largest housing associations in the Netherlands.
Its aim was to make an even bigger difference in the life of its customers. Not by imposing everything from above but by getting employees to discover for themselves where improvements can be made – and what they need to achieve that. A customer journey was just one of the activities in this great improvement project. Result: customers and employees who feel better. Discover how Mooiland experienced this project.